Return Policy

At Lazo, we want you to love what you choose. If for any reason you are not satisfied with your purchase, you can request an exchange or return by following the conditions detailed below. Period for exchanges or returns You have 10 calendar days from receiving your order to request an exchange or return. Conditions To process your order, the product must be: In perfect condition, unused, without marks or damage. With its original packaging and labels in place. Accompanied by proof of purchase. What can you do? Exchange for another product of the same value. Money back (only if the product is defective or was shipped incorrectly). Credit note for later use, if you prefer. How to initiate a return or exchange? Contact us via WhatsApp or email, indicating: 1. Order number. 2. Reason for the exchange or return. 3. Photos of the product (in case of defects or damage).

Our team will respond to you shortly to coordinate the process.

WhatsApp:542915712030

Mail: [email protected]

Shipping Costs
If the exchange is due to our fault or error, we will cover the shipping costs.
If the exchange is due to personal preference (model, color, etc.), the shipping cost is the customer's responsibility.
Products without exchange
Exchanges and returns are not accepted on:Clearance items or special promotions.

Personalized or custom-made products.
If you have any questions, please don't hesitate to contact us.
We want your experience with Lazo to be as special as the ties that bind you to what you love.